At Fragento, we aim to process and deliver your orders safely and within the estimated delivery time.
1. Order Processing
- Orders are generally processed within 1–2 business days after successful payment and order confirmation.
- Orders placed on weekends or public holidays may be processed on the next business day.
- Once your order is dispatched, tracking details may be shared through email or WhatsApp.
2. Delivery Time
- Orders are generally delivered within 5–7 business days after dispatch.
- Delivery times may vary depending on the delivery location and courier service.
- Remote locations may require additional delivery time.
The delivery timeline is an estimated timeframe and not a guaranteed delivery date.
3. Shipping Delays
Delivery may be delayed due to circumstances beyond our reasonable control, including:
- Courier or transportation delays
- Weather conditions
- Public holidays
- Natural events
- Operational disruptions
- Incorrect or incomplete address information
- Other unforeseen circumstances
4. Shipping Address
Customers are responsible for providing a complete and accurate delivery address and contact number while placing an order.
If you notice an error in your shipping information, please contact us as soon as possible at:
Address changes may not be possible once an order has been dispatched.
5. Damaged or Incorrect Orders
If your order arrives damaged, defective or incorrect, please contact us within 48 hours of delivery.
Please provide your order number along with clear photographs or videos showing the package and the issue with the product.
After verification, Fragento may provide a replacement or refund, depending on the circumstances.
6. Shipping Charges
Any applicable shipping charges will be clearly displayed during checkout before payment is completed.
7. Order Cancellation
Orders can be cancelled before dispatch by contacting us at:
Once an order has been dispatched, cancellation may no longer be possible.
For refund details, please refer to our Return & Refund Policy.
8. Contact Us
Fragento
Email: fragentoperfume@gmail.com
Phone: (+91) 8454039692
Location: Mumbai, India
Return & Refund Policy
Last Updated: September 2026
At Fragento, we want you to receive your order in proper condition. Because perfumes are personal-use products, returns and refunds are subject to the conditions below.
1. Damaged, Defective or Incorrect Products
If you receive a product that is:
- Damaged during delivery
- Defective
- Different from the product you ordered
please contact us within 48 hours of delivery.
To help us verify the issue, you may be required to provide:
- Order number
- Clear photographs of the package
- Clear photographs or video showing the product and issue
After reviewing the information, Fragento will determine whether a replacement or refund is applicable.
2. Opened or Used Products
For hygiene and product-safety reasons, products that have been opened, sprayed or used after delivery are generally not eligible for return or refund, unless the product was received damaged, defective or incorrect.
3. Order Cancellation
Customers may request cancellation before the order is dispatched by contacting:
Once an order has been dispatched, cancellation may no longer be possible.
4. Refund Approval
If a refund is approved by Fragento, the refund will be initiated to the original payment method used for the transaction.
We will initiate an approved refund within 2–3 business days after the refund has been confirmed.
Once initiated, the time taken for the amount to appear in your bank account or card account may depend on your bank or payment provider.
5. Refund for Failed or Unconfirmed Payments
If money has been deducted from your account but your order has not been successfully confirmed, please contact us with your payment and order details.
We will verify the payment status and assist you accordingly.
6. Non-Delivery
If you have not received your order within the estimated delivery period, please contact us so that we can check the shipment and courier status.
7. Contact Us
For returns, refunds or cancellation requests:
Fragento
Email: fragentoperfume@gmail.com
Phone: (+91) 8454039692
Location: Mumbai, India