Welcome to Fragento. By accessing or purchasing from our website, fragento.in, you agree to the following Terms & Conditions. Please read them carefully before placing an order.

1. About Fragento

Fragento is an online fragrance store offering perfumes and fragrance products for customers in India.

All product information, descriptions, images, prices and availability displayed on the website are provided for general product and purchasing information.

2. Products & Product Information

We make reasonable efforts to ensure that product names, descriptions, images, prices and other information displayed on our website are accurate.

However, slight differences in colour, packaging or appearance may occur due to photography, screen settings, manufacturing or packaging updates.

Customers are encouraged to review the product details before placing an order.

3. Prices & Payments

All product prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.

Fragento reserves the right to change product prices, offers, discounts or promotions at any time without prior notice.

Payments made through the website are processed through our available payment gateway providers.

An order is considered successfully placed only after the payment has been successfully received and the order has been confirmed by Fragento.

4. Order Acceptance

After placing an order, you will receive an order confirmation through the contact details provided during checkout.

Fragento reserves the right to cancel or decline an order in circumstances including:

  • Product availability issues
  • Incorrect pricing or product information
  • Suspected fraudulent or unauthorised transactions
  • Incorrect or incomplete customer information
  • Other circumstances that may prevent us from fulfilling the order

If an order is cancelled after payment has been received, the applicable refund will be processed according to our Return & Refund Policy.

5. Shipping & Delivery

Orders are generally processed within 1–2 business days.

Delivery usually takes approximately 5–7 business days, depending on the delivery location and courier service.

Once an order has been shipped, tracking information may be provided through email or WhatsApp.

Delivery timelines are estimates and may be affected by circumstances beyond our control, including courier delays, weather conditions, public holidays, transportation disruptions or other unforeseen circumstances.

For complete information, please refer to our Shipping Policy.

6. Order Cancellation

Customers may request cancellation of an order before the order has been shipped by contacting Fragento at:

Email: fragentoperfume@gmail.com

Once an order has been shipped, cancellation may no longer be possible.

If a cancellation is accepted after payment has been made, the applicable refund will be processed according to our refund policy.

7. Returns & Refunds

If you receive a damaged, defective or incorrect product, you must contact Fragento within 48 hours of delivery.

Customers may be required to provide:

  • Order details
  • Photographs of the package
  • Photographs or videos showing the issue with the product

After reviewing the issue, Fragento may provide a replacement or refund, depending on the circumstances.

Products that have been opened, used or sprayed after delivery are generally not eligible for return or refund, except where the product was received damaged, defective or incorrect.

Approved refunds will be processed to the original payment method. The time taken for the refund to appear in the customer’s account may depend on the bank or payment service provider.

For complete details, please refer to our Return & Refund Policy.

8. Customer Information

Customers are responsible for providing accurate and complete information while placing an order, including:

  • Name
  • Mobile number
  • Email address
  • Billing address
  • Shipping address

Fragento will not be responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

9. Website Use

Customers agree not to:

  • Use the website for unlawful purposes
  • Attempt to gain unauthorised access to the website or its systems
  • Interfere with the website’s operation
  • Copy, reproduce or misuse website content without permission
  • Submit false or fraudulent information
  • Use the website to conduct fraudulent transactions

Fragento reserves the right to restrict or terminate access to the website where necessary.

10. Intellectual Property

All content available on fragento.in, including text, graphics, logos, photographs, product images, designs and other website materials, is owned by or used by Fragento with appropriate rights.

Such content may not be copied, reproduced, modified, distributed or used commercially without prior permission.

11. Third-Party Services

Fragento may use third-party services such as payment gateways, courier companies, analytics services and other service providers to operate and improve the website.

These third-party services may have their own terms and privacy policies.

Fragento is not responsible for the policies or practices of third-party websites or services.

12. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website and placing an order, you acknowledge that you have read and understood our Privacy Policy.

13. Limitation of Liability

Fragento will make reasonable efforts to provide accurate product information and fulfil confirmed orders.

However, Fragento will not be responsible for delays, interruptions or failures caused by circumstances beyond our reasonable control, including courier delays, technical issues, natural events, public disruptions or other unforeseen circumstances.

14. Changes to These Terms

Fragento may update or modify these Terms & Conditions from time to time.

Any changes will be published on this page with an updated “Last Updated” date.

Your continued use of the website after changes are published constitutes acceptance of the updated Terms & Conditions.

15. Contact Us

If you have any questions regarding these Terms & Conditions, orders, shipping, returns or refunds, please contact us:

Fragento
Email: fragentoperfume@gmail.com
Website: fragento.in